FAQS

FAQS

When will my silhouette be made?

Every silhouette we make is custom and unique and it takes time to make them just right.  Currently, the turnaround time for the initial proof is about 2-3 weeks after I receive your order AND photos.  After I illustrate the silhouette, I will email you the proof for your approval.  Once approved, your order will then be printed, thoughtfully packaged, and shipped (typically on Saturday) within 5-7 business days (if solely paper prints – wood ovals will take an extra day or two.)  I support a local print shop by having them do my printing.  Given the distance between us & shipping expense, they mail me my orders once a week.

 

When will my locket or ornament be made?

After your silhouette proofs are approved your order will then move into the next step of production.  Your locket should be ready to ship in 1-2 weeks.

 

Once my silhouette is created, if I decide that I’d rather you use a different photo, is that okay?

Included with your purchase is one round of revisions to make simple tweaks to the illustration.

If you would like major revisions then there will be a fee charged to cover the extra time to do that.  Maybe the initial photo you sent the child had their hair in a pony tail but you later decided you’d rather it in a bun. Or maybe you didn’t like that their mouth was open and would rather it closed.  This is all understandable!  In order for me to make changes of this nature, there will be an additional charge of $5-10 depending on the type of request and how much time it will take me to do it. Keep in mind all silhouettes are illustrated by hand and the photos you send me are the guides I use to make them.

 

What are your working business hours?

Being that I’m a stay at home mom (+ we homeschool), my hours are different than most.  Generally you can expect an answer to your email and/or proofs being worked on & sent over during the hours of 8pm-11pm EST, Monday through Friday. Some days I’m also able to do this during nap times but it all depends!  Being a small, family run business, the weekends we do our best to put work on hold. If there’s ever an expedited need, please let me know ahead of time. I’m always willing to do whatever I can to speed up the process if you are in a rush, but I need to know about it right away!

 

How do I care for my silhouette locket?

Given that you are purchasing a handmade piece of jewelry, it is delicate and needs to be worn and handled with care. We are not responsible for items broken due to improper handling so be kind to your jewelry!  This is not a child friendly necklace so please do not let little hands tug on it.  If something does happen to your chain we should be able to repair it for you so don’t hesitate to let us know.

Your locket *needs* to be taken off before showering and exercising. 
Keep clean & dry when not in use.  Storing in a box or other covered container is important when not wearing it.

To clean the gold filled chain: mild jewelry cleaner or soap and water, rinse.
To clean the brass locket: rub with lemon juice and a damp cloth, then wipe clean. oxidation is a beautiful part of brass’ natural process and should be expected.  Do not submerge this in water!  While the silhouettes inside will be sealed, and water resistant, it is not water proof and you may damage it if it gets wet.

 

Return Policy
I want you to love your products from AFPS!  This is why I work closely with you and send you a proof for your approval before printing.  Refunds/cancelations cannot be given once an order is in production or based on artistic interpretation.  However, I want you to be happy so contact me if there is an issue.

If your package is lost or damaged upon arrival, please contact me ASAP so I can rectify the situation.

 

Do you offer custom colors and/or other silhouette designs?

I sure do! If you want to mix and match something that you see and are unsure of how to order that, you can send me an email first. Or, if you had another design in mind, I’m sure I can make that happen. I’d love to help so you can always email me before ordering.

 

Do you run sales or promotions?

Sometimes, yes! Follow me on Instagram @afamilyprintshop to stay up to date on promotions, new products and to see previously made silhouettes & how they’re displayed.

 

Where do you ship your products?

AFPS ships anywhere in the world and shipping prices vary depending on your destination.  If you are outside of the USA you are responsible for any custom fees or taxes upon the package arriving to your home.

 

How much is shipping?

USA —> Prints- $4.95    Wood Ovals- $7.95

Canada —> Prints- $11.50   Wood Ovals- $16.50

Everywhere Else —> Varies from $15-$20 depending on what you are purchasing (weight/quantity)