When you're ready to do this, simply purchase the new illustration from this listing. When you send us the photo, let us know that you are also sending back a locket to have that silhouette added to it. We will give you the shipping address and invoice you for the new filling fee ($40) and that includes the shipping cost to mail it back to you. If you would like us to polish the locket please mention that or else we will leave it as is since some prefer that.
Please make sure to include your new order # and your name within the package. Sending the locket packaged securely is also very important because you don't want it to get tangled in transit.
Please insure your package or else if lost in transit we cannot replace the necklace without charging.
How do I add to my locket if I don't need to purchase another new illustration?
Let's say you have a locket and later came and purchased and illustrated print. Now a few months have gone by and you want to have us add that new silhouette to your locket. Simply send over an email (afamilyprintshop (at) gmail (.) com) and we will set you up with a special invoice to pay for your filling fee and let you know where to send the locket.
Please insure your package or else if lost in transit we cannot replace the necklace without charging.
How do I add to my locket if both sides are filled? Or if I need a side removed?
If you have one or both sides of a BRASS statement or everyday locket filled and later want to add to your locket - you will send it in and we will replace the locket with a new locket filled with the previous silhouettes and new silhouette. We cannot do this for the Petite Brass as we no longer carry that locket.
When you're ready to do this, simply purchase the new illustration from this listing. When you send us the photo, let us know that you are also sending back a locket to have that silhouette added to it. We will give you the shipping address and invoice you for the new filling fee ($55) and that includes the shipping cost to mail it back to you.
Please make sure to include your new order # and your name within the package. Sending the locket packaged securely is also very important because you don't want it to get tangled in transit. If you do not have the original necklace box you can wrap the necklace in plastic (Saran) wrap.
Please insure your package or else if lost in transit we cannot replace the necklace without charging.
If your locket is SS or GF, you will have to purchase an entirely new locket (we are happy to give you special discounted pricing on this so please contact us first!) Please note you will not have to purchase a new chain, just the locket itself. We cannot remove inserts from the SS or GF lockets.
How do I add a new coin to my necklace?
How long will it take before I receive my necklace back in the mail?
Please refer to the turnaround times page as we will work closely to what's stated for both the locket and coin necklaces.