When you're ready to do this, simply purchase the new illustration during one of our monthly restocks. When you send us the photo, let us know that you are also sending back a locket to have that silhouette added to it. We will give you the shipping address and invoice you for the new filling fee ($40). If you would like us to polish the locket please mention that or else we will leave it as is.
Please make sure to include your new order # and your name within the package. Sending the locket packaged securely is also very important because you don't want it to get tangled in transit.
How do I add to my locket if I don't need to purchase another new illustration?
Let's say you have a locket and later came and purchased and illustrated print. Now a few months have gone by and you want to have us add that new silhouette to your locket. Simply send over an email (afamilyprintshop (at) gmail (.) com) and we will set you up with a special invoice to pay for your filling fee and let you know where to send the locket.
How do I add to my locket if both sides are filled?
If you have both sides of a BRASS petite or statement locket filled and later want to add to your locket PLEASE NOTE: As of January 2021 we will no longer offer this option as we will no longer be selling Brass Petite/Statement Lockets. However, if one side is empty we can still add to it. We can still remove/refill the Brass Everyday lockets.
If your locket is SS or GF, you will have to purchase an entirely new locket (we are happy to give you special discounted pricing on this so please contact us first!) Please note you will not have to purchase a new chain, just the locket itself. We can not remove inserts from the SS or GF lockets.
Please send us an email if you have any questions with this process. We are happy to help!
How do I add a new coin to my necklace?
How long will it take before I receive my necklace back in the mail?
Please refer to the turnaround times page as we will work closely to what's stated for both the locket and coin necklaces.