FAQ

On the 1st day of every month all {or most} sold out listings will restock at 9pm EST!  Follow us on Instagram for real time updates on the day of each restock.

All spots/products are typically claimed within an hour!  Photos must be emailed over within 72 hours.  If you do not email within that time frame then we will have to fit your order into our schedule when time allows and there will be a $25 fee to unarchive your order if past 30 days.


What are your working business hours?

AFPS is run by a couple of stay at home moms. :)  We work based on a Part-Time schedule each week - that and the fact that everything we make is custom is why our turnarounds are what they are. We work on orders and respond to emails Monday-Friday (hours vary throughout the day.)  If there’s ever an expedited need, please let us know ahead of time. 


Do we have to send photos right away?

Photos must be emailed within 72 hours of placing your order.


What kind of photos do we need to submit? 

See photo taking tips on the "How Does This Work" page.


How do I submit my photos?
  • Within 72 hours of placing your order please send an email with the photo(s) attached to -- AFPSproofs@gmail.com
  • Please include "Order #_____" in the subject line.  Label each photo using the child's name if you opted to have us include their name on the portrait.
  • We will reply back letting you know we have your photos and then once the proofs are ready, we will send them back to you through the same email conversation.

Once my silhouette is created, if I decide that I'd rather you use a different photo, is that okay?
Included with your purchase is one round of revisions to make simple tweaks to the illustration.  If you would like major revisions (like re-drawing parts of the hair) then there will be a fee charged to cover the extra time to do that.  Maybe the initial photo you sent the child had their hair in a pony tail but you later decided you'd rather it in a bun. Or maybe you didn't like that their mouth was open and would rather it closed.  This is all understandable!  In order for us to make changes of this nature, there will be an additional charge of $5-$15 depending on the type of request and how much time it will take to do it.  Keep in mind all silhouettes are illustrated by hand and the photos you send me are the guides we use to make them.
*While we do pride ourselves in drawing our silhouettes very accurately, what you are purchasing is an artistic representation of the person based on a photo.*

Can I purchase a locket now and add more children to it later?
 
Yes!  You can leave one side of the locket empty and then send it back to us at a later date to fill the other side.   And yes, you will also receive a 5x7 printed portrait for the new addition(s)!
  • Adding to one side: New Illustration- $50 per person   Filling + Polishing Fee- $30

When you're ready to do this, simply purchase the new illustration during one of our restocks.  When you send us the photo, let us know that you are also sending back a locket to have that silhouette added to it.  We will give you the shipping address and invoice you for the new filling/polishing fee as stated above.

If you have both sides of a locket filled and later want to add to your locket, you will have to purchase an entirely new locket (excluding the chain).  We are happy to give you special pricing on this so please contact us first!

 


How do I care for my locket?
 
Please visit our "Locket Care" page.

Where do you ship your products?
AFPS ships anywhere in the world and shipping prices vary depending on your destination.  If you are outside of the USA you are responsible for any custom fees or taxes upon the package arriving to your home.
USA ---> Prints/Lockets- $4.95    Wood Ovals- $7.95 
Canada ---> Prints/Lockets- $11.50   Wood Ovals- $16.5
Everywhere Else ---> Varies from $15-$25 depending on what you are purchasing (weight/quantity)