Turnaround Times

**December Restock - we will be taking a break from December 20th-January 4th.  No orders will ship during that time.  Emails will not be answered (unless we notice it's urgent) and proofs will not be sent.  Half of December's silhouettes will be drawn beforehand and sent by the 20th.  The second half will be sent out upon our return and by January 9th.  We will resume shipping completed orders January 6th.**

Every silhouette we make is custom and hand drawn.  It takes time to make them just perfect!  After a restock it takes us a few days to process the orders and get our calendar organized.  After that the turnaround time begins as follows:

Hand Drawn Silhouettes - 2-4 weeks after a restock (depending on the day of a restock and how the weeks are on the calendar, week 4 may spill into the first week of the next month.)

Locket or Coin Necklace with new silhouettes - take note of the above turnaround and then a 2-3 week production time to make the locket after proof approval and about a 3 week production time to make the Coin Necklace.

Locket or Coin Necklace with already drawn silhouettes - 3-4 weeks

Remembrance Locket or Coin Necklace - 3-4 weeks

Engraved Ornaments - If needing silhouettes drawn, take note of the above turnaround.  Once the drawing is made and approved it will take 3-4 weeks for the ornaments to be finished.  During the holiday season turnaround times may be up to 5 weeks as the engraving shop we work with is busier during this time as well.

Wood Plaques - If needing silhouettes drawn, take note of the above turnaround.  Once the drawing is made and approved it will take 3-4 weeks to hand craft the plaques and ship them.

Additional Silhouette Prints - These will ship within approximately 2 weeks of your order being placed.

These turnaround times start after we receive your order AND photos (if your order needs them).  We cannot start on your order until we have ALL photos for it. 

After we illustrate the silhouette(s), we will email you the proof for your approval.  Once approved your order will then be printed, thoughtfully packaged, and shipped within 5-7 business days (if solely paper prints.  Lockets, Plaques & Ornaments see turnaround times above.)